Q & A Help!

Redemption Help: 
It takes often up to 3 days for us to receive the latest list of purchased vouchers, so if you have just bought your voucher and are getting an error, it is probable that we have not yet received. Please retry to redeem a day or two later.

When redeeming please ensure that you use the FULL redemption link supplied by your voucher company. The redemption link should be within the e-mail sent to you from the company from which you have purchased your voucher.

Please use Internet Explorer to redeem, some browsers may not allow redemption.
 
 
Course Access:
Your course will appear in your account at pm GMT on your chosen start date, not before or on weekends.

Once you log in to your personal account (set up when you first registered your voucher).
To access the actual course, your username is: your e-mail address. The password will be magic.
 
We advise using Internet Explorer when training, enabling cookies and allowing pop ups. See these sections in our FAQ pages.

Exams:
Unless specifically advertised, exams are not included in any of our voucher offers. Exams are optional in all cases, but if you wish to take official exams in various subjects, you will find that they all offer testing at your local testing centre (at your own country). Exams typically cost between £80 to £120 each and are globally recognised. Our courses offer course completion certificates and e-Careers certified certificates can also be supplied for £10.

www.certiport.com for all Microsoft Office exams
www.prometric.com for all Microsoft Technical, Certified Webmaster and Comptia exams
www.vue.com  for all Cisco, Web, oracle and other IT exams 


We would also advise you to check spam and junk files just in case our e-mails are getting stopped by your filters.

 

ADD THE TRAINING SITE AS A TRUSTED SITE ON YOUR PC

1. Click on the Tools (   IE9) drop down menu.
2. Select the Internet Options option.
3. When the dialog opens select the Security tab by clicking on it.
4. Click the Trusted Sites icon.
5. Click on the Sites button.

1. Untick the Require server verification (https) tick box.
2. Add training website to the zone box.
3. Click the Add Button.
4. Click the Close Button.

INTERNET EXPLORER: Removing Toolbars that STOP Training:

Tools ( in IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Miscellaneous > Enable the following options:

Allow script-initiated windows without size or position constraints

Allow websites to open windows without address or status bars (IE8 and above only)

These options remove the Toolbars

INTERNET EXPLORER: Removing Toolbars that STOP Training:

Tools ( in IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Miscellaneous > Disable the following options:

INTERNET EXPLORER: Allowing Scipts for Training:

Tools ( in IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Scripting > Enable the following options:

INTERNET EXPLORER: Allowing Java Aplets for Training:

Tools ( in IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Scripting > Enable the following options:

To Check for other Toolbars running in IE:

Tools (  in IE9 ) > Toolbars ( Manage Add-ons in IE9 ) > Check the Pop Blockers in each of the Toolbars running e.g. Google, AOL, Yahoo 

GOOGLE CHROME: 

Disabling the pop-up blocker: 

1. Click the spanner icon  on the browser toolbar.
2. Select Options (Preferences on Mac and Linux; Settings on Chromebook).
3. Click the Under the Bonnet tab.
4. Click Content Settings in the “Privacy” section.
5. In the “Pop-ups section, select “Allow “all sites to show pop-ups”

 FIREFOX: 

Disabling the pop-up blocker: 

1.      Click the Firefox icon  on the browser toolbar.

2.      Select Options arrow then Click on Options again.

3.     Click the Content Tab.

4.     Untick the “Block popup windows” setting

1. Privacy

e-Careers respects your personal information and protects it with its highest level of security. Your personal information is ONLY accessible to e-Careers, the course sponsor, and the designated regulatory association, and will NEVER be sold or given to outside organisations without your permission.

 

2. Security and Credit Cards

e-Careers uses the same level of security that financial institutions use to guard your personal data. Credit card numbers are not stored on the e-Careers system. You may update or change your other billing information at any time. For security reasons, we will never re-display entire credit card numbers in readable form and all credit card transactions will be handled by our secure server. We do not offer non-secure transactions.

 

3. Cookies

e-Careers uses cookies to track your progress through a course. The cookie contains only your User ID. If you have questions concerning the use of cookies, please contact our Technical support department for additional information.

 

4. Refunds

If a course is booked or reserved and a valid request to cancel is received in writing within 7 days of your original order then you refund will be fully granted subject to the below conditions:

Please Note:
For any refund, an administration fee of £75 +VAT will be charged.
Once a course has been accessed, we cannot grant a refund.
All refund requests must be received in writing and posted to:

European Head Office
Cancelations Department
E-Careers House
10 Riverside Business Park,
Stony Common Road,
Stansted Mountfitchet,
Essex,
UK
CM24 8PL

There can be no refunds for any discounted courses or special offers, this includes any standard or custom packages that have been reduced below the standard on screen price.

e-Careers reserve the right to legal council. Should a complaint require e-Careers to require legal council, the complainant will be liable for all e-Careers Legal costing. Please note that our specialist legal team will charge in the region of £500 per hour.

Note. All external exam vouchers must be used within the 12 months course access.

5. Complaint Resolution

Customer complaints are handled by the Technical Support Department, which is empowered to handle and resolve customer complaints. In the event you are still dissatisfied, the E-Careers operations management will address your complaint.

 

6. Server & Course Improvements

To us continually improving and upgrading our courses and security there may be an occasion where you will be unable to access your course.  Please be assured that this time will be kept to a minimum and is in the interest of our learners. e-careers strive constantly to supply our students with the latest, up to date courses that are in demand today. However, as we supply over 2,000 training courses in the world's fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional Interactive training course that will meet our high standards. A course becoming 'out of date' can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of e-Careers and so e-Careers can not accept any responsibility for any previously purchased course becoming invalid for certification purposes.

 

7. Exams

All exam voucher packages have a maximum total value of £100 per test. For multiple exam packages the total exam credit available must not exceed the number of exams agreed multiplied by £100. Exam credits will be given only on exam booking. Exams vouchers expire exactly 12 months after original initial booking date.

*Please note our online courses only include course completion certificates and in all cases official testing (at a charge made by testing centre) is required to gain officially certified recognised qualifications.