IT Technician Career Academy Programme

Is the IT Technician Career Academy Programme right for me?

The IT Technician Career Academy Programme is for individuals who are:

• Complete IT beginners: Don’t have career prospects in your current role? Get I.T. with our Career Academy course.
• Passionate about IT: Love IT but don’t have the qualifications to enter the industry? This programme will equip you with skills employers are looking for.
• Tech starter: Unqualified in an entry-level IT role but not learning fast enough? Our programme will give you the opportunity to fast-track your career.
• Graduate: Are you qualified in the wrong subject and looking for options? We can provide the skills so you can break into an industry with constant opportunity.

What jobs can I apply for after my IT Technician Career Academy Programme training?

This IT Technician Career Academy Programme enables delegates to become an IT Technician, with the average earning potential of £25,000*. 

The typical roles you would also be certified for include (but are not limited to):  

• First Line Desktop Support £18,000 - £25,000 
• Second Line Desktop Support £22,000 - £25,000 
• Incident Handler £27,000 
• Network Support £30,000 

With experience, you can take on additional training to upskill and specialise in other IT sectors, including AWS Cloud Computing, Cyber Security, or focus on a career in IT management.  

Specialist roles could include:

• Cyber Security Analyst (avg. £60,000)
• Project Manager Cloud Infrastructure (avg. £85,000)
• Windows System Administrator (avg. £55,000)
• Architect AWS/Azure (avg. £110,000)

Included in your IT Technician Career Academy Programme:

• CompTIA ITF+ IT Fundamentals (FCO-U61 Core Series) Certification - eLearning 
• Microsoft Windows 10 (MD-102) Training - Virtual Classroom 
• Windows Server Virtual Classroom - Virtual Classroom  
• Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom  
• Microsoft 365 Identity and Services Training (MS-102) - Virtual Classroom 
• Coaching Sessions
• Recruitment Support 

IT Support Career Academy Programme Syllabus and Exams

This IT Support Career Academy Programme consists of six certifications, outlined below. 

CompTIA IT Fundamentals+ Certificate - Online

• Introduction
• Core Hardware Components
• Peripherals and Connectors
• Computing Devices and the Internet of Things
• Operating Systems
• Software Applications
• Software Development
• Database Fundamentals
• Networking Concepts and Technologies
• Security Concepts and Threats
• Security Best Practices
• Business Continuity and Computer Support

CompTIA IT Fundamentals+ eLearning

• Introduction
• Core Hardware Components
• Peripherals and Connectors
• Computing Devices and the Internet of Things
• Operating Systems
• Software Development
• Database Fundamentals
• Networking Concepts and Technologies
• Security Concepts and Threats
• Security Best Practices
• Business Continuity and Computer Support

Microsoft Windows Client (MD-102) Training - Virtual Classroom

• Support and configure Windows desktops in an organisational environment.
• Install, customise, and update Windows 10 and later operating systems.
• Managing storage, files, and devices as well as how to configure network connectivity for Windows.
• Secure the Windows OS and protect the data on the device.
• Manage and troubleshoot Windows clients.

Microsoft Windows Client (MD-102) Exam Details

• Install and configure Windows (20–25%)
• Configure and manage connectivity and storage (15–20%)
• Maintain Windows (30–35%)
• Protect devices and data (25–30%)

Windows Server Training - Virtual Classroom

• Deploying and Managing Windows Server
• Introduction to Active Directory Domain Services
• Managing Active Directory Domain Services Objects
• Automating Active Directory Domain Services Administration
• Implementing IPv4
• Implementing Dynamic Host Configuration Protocol
• Implementing DNS
• Implementing IPv6
• Implementing Local Storage
• Implementing File and Print Services
• Implementing Group Policy
• Securing Windows Servers Using Group Policy Objects
• Implementing Server Virtualization with Hyper-V

Windows Server Exam

No exam required

Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom

• Cloud Concepts
• Core Microsoft 365 Services
• Security, Compliance, Privacy and Trust in Microsoft 365
• Microsoft 365 pricing and support

Microsoft 365 Fundamentals Exam Details

• Number of questions - 46-60.
• Duration - 85 minutes.
• Pass Mark - 700/1000 (70%).

Microsoft 365 Identity and Services Training (MS-102) - Virtual Classroom

• Introduction
• Manage domains and plan a Microsoft 365 implementation
• Setup Microsoft 365 tenancy and subscription
• Manage Microsoft 365 subscription and tenant health
• Plan migration of users and data
• Design identity strategy
• Plan and manage identity synchronisation by using Azure AD Connect
• Manage Azure AD Identities and user roles
• Manage authentication and implement multi-factor authentication
• Configure application access
• Implement access for external users of Microsoft 365 workloads
• Plan for Office 365 workload deployment
• Plan Office 365 applications deployment

Microsoft 365 Identity and Services Training (MS-102) Exam Details

• Number of questions - 40-60.
• Duration - 150 minutes.
• Pass Mark - 700/1000 (70%).

Career Academy Programme Details

Enrolment and Studying  

We have made our Career Academy process simple. You will first go through our onboarding process, where we will have a no-obligation consultation, to give us both ample opportunities to ask and answer questions, before deciding the best route forward for you.     

You will then go through our induction process, where we will discuss the training schedules and prepare you to begin your training.  

Once you have completed your training, practical labs, assessments, and exams, you will go through the recruitment process and work towards becoming job ready.    

Job Connect

Our Recruitment Team will work with you to help you prepare for any upcoming job interviews, helping you feel more prepared and confident.  

The recruitment process includes:   

• Welcome email with next steps explained in detail.
• Invitation to CV workshops, which covers:
  • How to create multiple CVs tailored to your specific job descriptions.
  • Looking at candidates from an employer's perspective (Value, Behaviour, Skills).
  • Creating excellent LinkedIn Profiles & how to create Video CVs.
  • Introducing you to a range of Job Boards.
  • How to handle competency-based interview questions.
  • Preparing you for job interviews.
• Coaching and assessments to create self-awareness.
• 1-2-1 competency-based interview question sessions tailored to your industry.
• Sessions to help you improve your soft skills and confidence.
• We will share with you live vacancies and networking contacts to help with your job search.
• On demand support through our career coaching (interview preparation, mock interview).

Our Recruitment Team will provide you with support for up to 6 months from the day you finish your training with us, with the goal of helping you secure a job.