ITIL® 4 Foundation - Online

This syllabus outlines the modules covered in our ITIL® 4 Foundation training course, from the basic concepts to the latest ITIL® best practices. Each module provides a comprehensive overview of the key concepts and learning objectives assessed in the ITIL® 4 Foundation exam.

1. Understand the Key Concepts of Service Management

Understand the principles of service relationships and how they contribute to both customer experience and business value. In this unit, you'll learn:

1.1 The basic key definitions of:

1. Service

2. Utility

3. Warranty

4. Customer

5. User

6. Service management

7. Sponsor

1.2 Describing Key concepts of creating value & services:

1. Cost

2. Value

3. Organisation

4. Outcome

5. Output

6. Risk

7. Utility

8. Warranty

1.3 Describes Key concepts of Service relationship :

1. service offering

2. service relationship management

3. service provision

4. service consumption

2. ITIL® Guiding Principles in an Organisation

Learn how to apply ITIL guidelines to address sustainability challenges and drive continuous improvement in service management.

2.1 Learn about the ITIL® 4 Guiding principles in terms of nature, use, and interaction in the organisation
2.2 Learn the usage of the guiding principles:

1. Focus on value

2. Start where you are

3. Progress iteratively with feedback

4. Collaborate and promote visibility

5. Think and work holistically

6. Keep it simple and practical

7. Optimise and automate

3. Understanding Four Dimensions Of Service Management

Explore the interplay between IT services, cloud services, and business objectives to optimise service performance and create greater business value.

3.1 Explain the four dimensions of service management:

1. Organisations and people

2. Information and technology

3. Partners and suppliers

4. Value streams and processes

4. Learn the purpose and components of the ITIL® service value system

Develop a practical understanding of the ITIL framework and its role in supporting new and modified services within the business environment.

4.1 Describe the concept of the service value system

5. Key Activities of the Service Value Chain and how they interconnection

Examine how service design, service transition, and service operation contribute to the delivery of seamless services and strategic alignment with the organisation's goals.

5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the purpose and other important details about each of the value chain activities:

1. Plan

2. Improve

3. Engage

4. design and transition

5. build and obtain

6. deliver and support

6. Understand the purpose and Key terms of 15 ITIL® Practices

6.1 Recall the purpose of the following ITIL® practices:

1. Information security management

2. Business Relationship management

3. Supplier management

4. IT asset management

5. Monitoring and event management

6. Release management

7. Service configuration management

8. Deployment management

9. Continual Improvement

10. Change enablement

11. Incident management

12. Problem management

13. Service request management

14. Service desk

15. Service level management

6.2 Learn about the various ITIL® terms:

1. IT asset

2. Event

3. configuration item

4. Change

5. Incident

6. problem

7. known error

7. Learn & Understand 7 ITIL® Practices

Delve into 7 critical ITIL practices, including continual service improvement and service transition, to support effective service delivery.

7.1 Learn about each of the 7 ITIL® practices and how they will fit in the whole service level chain

1. Continual Improvement (including)- continual improvement model

2. Change Enablement

3. Incident Management

4. Problem Management

5. Service Request Management

6. Service Desk

7. Service Level Management

This ITIL® Foundation certification process includes an official exam voucher for online exams, allowing flexibility in scheduling and convenience in preparation.

IMPORTANT: You must ensure your device is compatible with taking your exams. Please check and follow the official guidelines here.

• Question Type: Multiple Choice 

• Total Questions: 40 items

• Total Marks: 40 Marks 

• Pass Mark: 65% or 26/40 Marks 

• Duration: 60 minutes 

• Open Book/ Closed Book: Closed Book

Prepare for the strategic leader exam and gain credentials to enhance your ITIL Practice Manager or service manager career.

This ITIL® 4 Foundation online course is designed to be accessible to many learners. There are no formal prerequisites required to enrol. Whether you're new to IT service operations and management or looking to update your knowledge, this course is a valuable starting point for your ITIL® 4 journey.

As an ITIL managing professional, this course is for aspiring Service Managers, Project Managers, and Business Process Analysts.

Develop in-demand IT skills & Increase your Earning Potential

This course equips you with the skills and knowledge highly sought-after by employers in today's IT job market. IT professionals with ITIL® 4 certification often command higher salaries than their non-certified counterparts.

Flexibility and Convenience

This online course format allows you to study at your own pace, with access to the course materials for six months. This allows you to fit your learning around your busy schedule.

Comprehensive Learning Materials

Our course includes various learning materials, including video lectures, interactive exercises, and a digital copy of the official ITIL® 4 Foundation courseware. This ensures you have a well-rounded understanding of the key concepts covered in the exam.

Exam Preparation & Support

We are here to support you throughout your learning journey. The course includes an exam voucher, so you can take the official ITIL® 4 Foundation certification exam online at your convenience. Additionally, you'll have access to practice exams and instructor support to help you feel confident and prepared on exam day.

Invest in Your Future

Earning your ITIL® 4 Foundation certification is a valuable investment in your professional development. This certification demonstrates your understanding of IT service management best practices and positions you for success in various IT roles.

Comprehensive Learning Resources

You can access a rich library of downloadable resources, including study guides, practice exams, and interactive tools, to solidify your understanding of key concepts.

Thriving Online Community

Connect with a network of thousands of IT and project management professionals. Share knowledge, ask questions, and gain valuable industry insights from your peers.

What's the difference between ITIL® 4 Foundation Online course, ITIL® 4 Foundation - Classroom course, and ITIL® 4 Foundation Handbook?

• ITIL® 4 Foundation Online Course: This is a flexible and convenient option that allows you to study at your own pace, anytime, anywhere. You'll benefit from interactive online learning materials, practice exams, and instructor support.

• ITIL® 4 Foundation Classroom Course: This virtual instructor-led course provides a structured learning environment with opportunities for live interaction and Q&A sessions. It's ideal for those who prefer a more traditional classroom setting and the benefit of real-time virtual interaction with the instructor and other learners.

• ITIL® 4 Foundation Handbook: This is a self-study resource that provides a comprehensive overview of the ITIL® 4 Foundation syllabus. It's a good option for those who prefer a paper-based learning format and want to set their own study schedule. However, it doesn't include practice exams or instructor support.

The online course allows learners to understand service management certification at their own pace, while the classroom course delivers real-time, instructor-led training for an interactive experience. Consider your preferred learning style, schedule, and budget when choosing the format that best suits your needs.

What has happened to ITIL® V3?

ITIL® V3 has received an update due to the ever-changing IT landscape and the digital transformation of information. ITIL®4 helps organisations connect and align IT services to reflect the fast-paced and complex IT environment we live in. ITIL® 4 provides an end-to-end IT Model, covering full delivery of tech-enabled products and services, guiding how IT interacts with and leads with the wider service strategy.

Does the ITIL 4 Foundation expire? Do I need to reaccredit?

Holders of the current ITIL® Foundation certification will need to renew it every three years to keep their credentials and skills current.

How to renew ITIL 4 Foundation certification?

Accumulate at least 20 CPD points annually across different categories over three consecutive years to maintain your certification. Alternatively, you can renew by completing another exam within the ITIL® 4 product suite.

Where could this ITIL training course take me next?

The ITIL® 4 Foundation leads onto the ITIL® 4 Practitioner training course, which can be taken in a virtual classroom setting.

Typical job roles with an ITIL® 4 qualification include:

• Network Operations Engineer - £41k

• IT Service Desk Manager – £43k

• IT Project Manager – £55k

(Source: Payscale)