IT Technician Career Academy Programme

IT Professional Essentials Syllabus

Our IT Technician Career Academy Programme is meticulously structured to cover all essential aspects of IT, ensuring a well-rounded education. Each syllabus module is designed to provide in-depth knowledge and practical skills necessary for a successful career in the IT industry.

Here's what you will learn:

CompTIA ITF+ IT Fundamentals (FCO-U61 Core Series) Certification - eLearning

The CompTIA ITF+ IT Fundamentals certification course is an excellent starting point for IT beginners. This online course comprehensively introduces IT concepts and terminology, giving you the foundational knowledge to understand and support various IT systems.

In this module, you'll learn about the different components of IT systems, including hardware, software, and operating systems. You'll explore basic troubleshooting techniques for standard hardware and software problems, ensuring you can handle everyday technical issues.

Additionally, the course covers fundamental networking concepts and basic security principles, preparing you to perform security functions and keep related systems running smoothly.

Learning Outcomes:

• IT Concepts and Terminology

• Infrastructure

• Applications and Software

• Software Development Concepts

• Database Fundamentals

• Security

Microsoft Windows 10 (MD-102) Training - Virtual Classroom

The Microsoft Windows 10 training course is designed to give you a deep understanding of the Windows 10 operating system. This virtual classroom course covers everything from installation and configuration to advanced features and troubleshooting.

You'll learn to install and configure Windows 10, including managing user accounts and settings. The course also covers integrating Windows 10 with other Microsoft products and services, such as Office 365.

You'll gain practical skills in troubleshooting and resolving common issues, ensuring you can effectively provide technical support. Additionally, the course covers security features and best practices for maintaining a secure Windows 10 environment.

• Explore the Enterprise Desktop

• Explore Windows Editions

• Understand Microsoft Entra ID

• Manage Microsoft Entra identities

Windows Server Virtual Classroom - Virtual Classroom

The Windows Server virtual classroom course provides comprehensive training on managing and maintaining Windows Server environments. This course is essential for those looking to work as network administrators or IT technicians responsible for server management.

You'll learn how to install, configure, and manage Windows Server operating systems. The course covers key topics such as Active Directory, Group Policy, and server virtualisation. You'll gain practical skills in managing server resources, ensuring high availability and performance. Additionally, the course covers security measures and best practices for protecting server environments.

• Deploy and manage identity infrastructure.

• Manage Windows Servers and workloads in a hybrid environment.

• Manage virtualisation and containers in a hybrid environment.

• Implement and operate an on-premises and hybrid networking infrastructure.

• Configure storage and file services.

Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom

The Microsoft 365 Fundamentals training course provides a broad understanding of Microsoft 365 services and concepts. This virtual classroom course is perfect for those new to Microsoft 365 or looking to enhance their knowledge of the platform.

You'll learn about the different components of Microsoft 365, including Office 365, Windows 10, and Enterprise Mobility + Security (EMS). The course covers the benefits of adopting Microsoft 365 services and how they can improve productivity and collaboration within organisations. You'll also explore the security and compliance features of Microsoft 365, ensuring you can manage and protect data effectively.

• Describe cloud computing.

• Describe the benefits of using cloud services.

• Describe cloud service types.

• What is Microsoft 365?

• Describe productivity solutions of Microsoft 365.

• Describe endpoint modernisation, management concepts, and deployment options in Microsoft 365.

• Describe the analytics capabilities of Microsoft 365.

• Describe the function and identity types of Microsoft Entra ID.

• Describe the access management capabilities of Microsoft Entra ID.

• Describe threat protection with Microsoft Defender XDR.

• Describe the security capabilities of Microsoft Sentinel.

• Describe the compliance management capabilities in Microsoft Purview.

• Describe Microsoft's Service Trust portal and privacy capabilities.

• Describe Microsoft 365 pricing, licensing, and billing options.

• Describe support offerings for Microsoft 365 services.

Microsoft 365 Identity and Services Training (MS-102) - Virtual Classroom

The Microsoft 365 Identity and Services training course provides in-depth knowledge of managing Microsoft 365 identities and services. This virtual classroom course is essential for IT professionals managing Microsoft 365 environments.

You'll learn to manage user identities, roles, and access in Microsoft 365. The course covers Azure Active Directory, user and group management, and identity protection. You'll gain practical skills in managing Microsoft 365 services, ensuring they run smoothly and efficiently.

Additionally, the course covers monitoring and troubleshooting Microsoft 365 services, preparing you to provide technical support and resolve issues promptly.

• Configure your Microsoft 365 tenant.

• Manage your Microsoft 365 tenant.

• Implement identity synchronisation.

• Explore security metrics in Microsoft Defender XDR.

• Manage your security services in Microsoft Defender XDR.

• Implement threat protection by using Microsoft Defender XDR.

• Explore data governance in Microsoft 365.

• Implement compliance in Microsoft 365.

• Manage compliance in Microsoft 365.

Coaching Sessions

Our coaching sessions are designed to provide personalised guidance and support throughout your learning journey. These sessions are conducted by experienced IT professionals who offer valuable insights and practical advice to help you succeed in your studies and future career.

You will:

• Receive personalised feedback and guidance on your progress.

• Gain insights into industry best practices and real-world applications.

• Develop a clear plan to achieve your career goals.

• Enhance your understanding of course material through interactive discussions.

• Build confidence and motivation through continuous support.

Recruitment Support

Our recruitment support services are designed to ensure that you are job-ready upon completing the programme. We offer comprehensive assistance in job searching, from CV optimisation to interview preparation, ensuring you present yourself as a strong candidate in the competitive job market.

You will:

• Create a professional and impactful CV.

• Prepare for interviews with confidence through coaching and mock interviews.

• Gain access to job placement assistance and potential employers.

• Understand the job market and identify suitable career opportunities.

• Enhance your employability and increase your chances of securing a job in the IT industry.

Professional Essentials Exam Details

CompTIA ITF+ IT Fundamentals (FCO-U61 Core Series) Certification Exam

The CompTIA ITF+ IT Fundamentals (FCO-U61 Core Series) Certification Exam is designed to validate your understanding of fundamental IT concepts. Passing this official exam is crucial as it provides an industry-recognised certification, demonstrating your foundational IT knowledge and skills, which is essential for pursuing further specialised training and career opportunities in IT.

Number of questions: 75 questions

Type of questions: Multiple choice

Length of test: 60 minutes

Passing score: 650 (on a scale of 900)

Microsoft Windows 10 (MD-102) Training - Virtual Classroom

The Microsoft Windows 10 (MD-102) exam tests your knowledge and skills in managing and maintaining Windows 10 environments. Completing this exam results in an industry-recognised certification, proving your ability to support Windows 10 systems effectively. This certification is valuable for roles such as support technician and IT technician, enhancing your job prospects and credibility in the IT industry.

Number of questions: 40-60 Questions

Type of questions: Multiple Choice and Multi-Response Questions

Length of test: 120 minutes

Passing score: 700 (on a scale of 1-1000)

Windows Server Virtual Classroom

The Windows Server certification exam assesses your proficiency in managing and maintaining Windows Server environments. Passing this exam provides an industry-recognised certification, demonstrating your thorough understanding of server management. It is critical for roles such as network administrator and IT technician. This certification enhances your employability and supports your career advancement in server management.

Number of questions: 40-60 Questions

Type of questions: Multiple-choice, drag-and-drop, case studies, and multiple-response questions

Length of test: 150 minutes

Passing score: 700 (on a scale of 1-1000)

Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom

The Microsoft 365 Fundamentals (MS-900) exam evaluates your understanding of Microsoft 365 services and concepts. Completing this official exam provides an industry-recognised certification, showcasing your knowledge of Microsoft 365 and its components. This certification is essential for those looking to manage Microsoft 365 environments and supports your career growth in IT.

Number of questions: 40-60 Questions

Type of questions: Multiple Choice and Multi-Response Questions

Length of test: 60 minutes

Passing score: 700 (on a scale of 1-1000)

Microsoft 365 Identity and Services Training (MS-102) - Virtual Classroom

The Microsoft 365 Identity and Services (MS-102) exam measures your ability to manage Microsoft 365 identities and services. Passing this exam results in an industry-recognised certification, demonstrating your expertise in managing user identities and services in Microsoft 365. This certification is vital for IT professionals managing Microsoft 365 environments, enhancing your career prospects and ensuring you are well-prepared for advanced IT roles.

Number of questions: 40-60 Questions

Type of questions: Multiple Choice and Multi-Response Questions

Length of test: 180 minutes

Passing score: 700 (on a scale of 1-1000)

Our technician job programme is designed to be accessible to everyone, regardless of their prior experience in IT. You are eligible to enrol if you fit any of the following categories:

• Complete IT Beginners: Are you in a role with limited career prospects? Our Career Academy course is perfect for you. This programme will provide you with the essential IT skills needed to kickstart a promising career in the IT industry.

• Passionate about IT: Do you like to venture into IT but lack the qualifications to enter the industry? This programme will equip you with the skills employers seek, allowing you to turn your passion into a profession.

• Tech Starters: Are you currently in an entry-level IT role but not advancing quickly enough? Our programme offers the opportunity to fast-track your career, providing you with the knowledge and skills to accelerate your professional growth.

• Graduates: Have you graduated in a field that doesn't align with your career aspirations? Our programme can help you acquire IT skills to transition into an industry with abundant opportunities and constant growth.

Enrolling in the e-Careers IT Technician Career Academy Programme offers numerous additional benefits:

Accredited Certification

Earn accredited certifications that are recognised and respected in the IT industry. These certifications will enhance your resume and increase your chances of securing a high-paying job.

Career Skills

Acquire practical knowledge and skills that are highly valued in the IT industry. Our programme focuses on real-world applications, ensuring you are well-prepared to tackle the challenges you'll face in your IT career.

Comprehensive Materials

Benefit from extensive course materials that cover all essential topics in IT. Our resources are designed to provide a thorough understanding of the subject matter, helping you build a solid foundation for your career.

Trusted Learning Provider

Learn from a reputable learning provider with over 14,000 positive reviews on Trustpilot. Our commitment to quality education and student satisfaction ensures you receive the best training experience possible.

What is the IT Fundamentals course about?

The IT Fundamentals course, part of our support technician diploma programme, is an essential course for anyone starting an IT career. This self-paced online training provides a solid foundation in IT basics, covering key concepts like operating systems, hardware, software, and basic networking. It's designed to help learners understand the essentials of IT, making it perfect for those new to the field or looking to reinforce their foundational knowledge.

The IT Fundamentals course focuses on practical skills and prepares students for real-world IT roles, equipping them to handle everyday technical support challenges.

Is ITF+ worth IT?

Absolutely! The CompTIA ITF+ (IT Fundamentals) certification is an excellent starting point for anyone new to IT. It provides a comprehensive overview of essential IT concepts, including hardware, software, operating systems, and basic security principles.

Earning this certification demonstrates your foundational knowledge of IT, which is valuable for entry-level positions and as a stepping stone towards more advanced certifications. This industry-recognised certification can significantly enhance your resume and improve your job prospects in the IT field.

Which is the best IT course?

The best IT course depends on your career goals and interests.

The e-Careers IT Technician Career Academy Programme is an excellent choice for beginners looking to enter the IT industry. It offers a comprehensive curriculum covering IT fundamentals, Windows 10, Windows Server, and Microsoft 365.

This programme provides essential knowledge and practical skills and prepares you for industry-recognised certifications, making you a competitive candidate in the job market. Additionally, the programme includes recruitment support, helping you get a job guarantee in the industry.

You can also check out other courses such as:

• IT Professional Essentials

• BCS Artificial Intelligence Foundation Certificate – Virtual Classroom

• CompTIA A+, Network+, Security+ Package

• Official AWS Fundamentals in DevOps

• CompTIA Cloud+ CV0-003

• CompTIA A+ Certification Course

What are information technology fundamentals?

The IT fundamentals encompass various topics essential for understanding and working in the IT industry. These include:

• Hardware: Understanding different types of hardware components, their functions, and how to troubleshoot hardware issues.

• Software: Knowledge of various software applications, operating systems, and software development basics.

• Operating Systems: Familiarity with operating systems like Windows, Linux, and macOS, including their installation, configuration, and management.

• Networking: Basic networking concepts such as LAN, WAN, protocols, and network security.

• Security: Fundamental security principles, including protecting data, managing access controls, and understanding common security threats.

Our IT Technician Career Academy Programme covers these topics extensively, providing a thorough understanding of IT fundamentals.