Terms of use and sale

The access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service provided on our Site without any prior notice.

Whilst we endeavor to ensure that the Site is normally available 24 hours a day, e-Careers will not be liable if for any reason our Site is unavailable at any time or for any period and from time to time we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.

If you have chosen, or are provided with a user identification code, password or any other piece of information as a part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions or for any other reason.

As we supply over 400 training courses in the world's fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional interactive training course that will meet our high standards.

A course becoming 'out of date' can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of e-Careers and hence we cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes. Moreover, it is to be noted that a portion of e-Careers courses are supplied by third parties. While we cannot guarantee that third party companies will always remain solvent, we carefully scrutinize our suppliers before adding their courses to our catalogues. In case a third-party supplier cease to offer courses for any reason, e-Careers will use their best endeavours to replace students courses on a like for like basis free of charge.

We may from time to time run a referral scheme. However, such scheme is subject to the terms and conditions below:

1. We may change the referral scheme at any time without giving any form of notice. You should check our website regularly of any changes that may apply from the date they are uploaded.
2. For the purposes of such scheme, we hereby define ‘Referrer’ and ‘Referee’ as below:

a) Referrer means an individual / person who has purchased the course from us i.e. e-Careers student.

b) Referee means an individual / person who is not an existing student of e-Careers and whom the Referrer has referred through this scheme.

3. Every student of e-Careers has a unique referral code which can be found under student’s My Account login page. So, every student of ours can pass this unique referral code to friends, family members, known associates etc. and such the Referee can use this unique code when they enrol with us. It is to be noted that Referrer has unlimited usage for their referral code.
4. We currently have three rewards value i.e. certain reward amounts for Referrer and Referee as below:

a) When a Referee buys a course from us ranging in price between £500 to £1,000 – the Referrer gets £50 reward and the Referee gets £25 reward. So, in this case, total reward worth £75. It is to be noted that course value for the Referee i.e. course that Referee buys must be of a minimum price of £500. If the Referee buys any course below £500, then, such referral scheme is not applicable and neither the Referrer nor Referee gets any reward.

b) When a Referee buys a course from us ranging in price between £1,001 to £3,000 – the Referrer gets £75 reward and the Referee gets £50 reward. So, in this case, total reward worth £125.

c) When a Referee buys a course from us ranging in price between £3,001 and above – the Referrer gets £125 reward and the Referee gets £75 reward. So, in this case, total reward worth £200.

5. The above mentioned rewards are in the form of gift cards and you will find wide range of gift cards available for the Referrer and Referee on this link www.e-careers.com/refer-friend. Kindly note that available gift cards are subject to change (without any prior notice) based on their availability.
6. Kindly note that both Referrer and Referee must be ‘Valid’ student of e-Careers. For the purposes of such scheme – Valid student means a student who has redeemed the voucher and studying / studied a course with us. If a student has not redeemed any voucher and not studying a course with us, then, that student will not be considered as Valid student and will not have any referral code to share.
7. Please note that we will not send out actual gift cards to the Referrer and Referee (both) till the 14-day cooling-off period expires from the date of purchase. Only after the 14-day cooling-off period, we will instruct actual gift card to be issued out. Hence, for avoidance of any doubt, if a student cancels within the 14-day cooling-off period, then we will not issue out gift cards to the Referrer and Referee.
8. We do not provide a warranty for any gift cards received and its usage and hence such gift cards are provided to you on “As Is” basis without any warranties or conditions of any kind. This is simply because, we purchase and provide such gift cards to you from a third-party provider.
9. We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if its due to any cause beyond our reasonable control e.g. An act of God, explosions, flood, fire or accident, war or civil disturbances, strike, industrial actions, any form of government intervention, any third-party act or omission. If such events do occur, we shall inform you as soon as reasonably practicable and will keep you posted with any updates regarding it, trying to mitigate the situation and resolve it as soon as reasonably possible.

These terms and conditions shall apply in addition to our standard terms and conditions. You should therefore read and understand our standard terms and conditions coupled with below terms for our 20th Birthday promotion with a course purchase. All other terms and conditions as mentioned on this website are valid and enforceable. Kindly note that below terms ONLY apply if we supply laptop with your course purchase.

Kindly note that, laptop offered is conditional sale i.e., only if a course is bought, we may include laptop with it. However, we do not sell any laptops individually and moreover laptops are not free with your course purchases. It is included with your course purchases.

Laptops will not be delivered till the 14-days cooling-off period is over. After the cooling-off period, we will endeavour to deliver laptop within 14 days from the date of expiry of cooling-off period. We will contact you before the delivery of the laptop is initiated to confirm the delivery address. Only after confirmation of delivery address, we will start shipping proceedings.

The laptop delivery is to the mainland UK only. Unfortunately, we do not do any overseas deliveries. However, there are certain areas that we can arrange shipping to for an additional delivery charge, these areas are listed below. Please contact us for further information.

• Ireland
• Isle of Man
• Isle of Wight
• Jersey
• Guernsey
• Scottish Isles

Any dates we specify for the delivery of laptop are approximate and we shall not be liable for any costs, damages, charges or expenses caused by any delay for delivery of the laptop. Please allow enough time for your laptop to be delivered before you organise any installation as we cannot be held responsible for any out-of-pocket expenses resulting from delays in delivery.

Redelivery – In case you are not at the address provided to receive your delivery of laptop, we can arrange for the redelivery. This redelivery will cost you £19.95 plus VAT for mainland UK deliveries and the costs for redelivery to above mentioned special areas (point 3) – the cost will be worked out separately and we will inform you before arranging redelivery.

Damaged laptop – If you receive laptop in a damaged condition, you will need to notify us of this by phone or email in any case within 7 days of receipt of the laptop giving full details of any problems for us to arrange for suitable action to be taken. We will not be responsible to replace any damaged laptop after 7 days has passed from the receipt of laptop. Hence, it is vital that you thoroughly inspect the laptop received for any cosmetic damage, incorrect laptop or missing parts as soon as you receive them. In case we need to send you replacement laptop, we will do so as soon as practicable and will keep you posted on the progress regarding delivery of replacement laptop.

Cancellations – If you cancel the course purchased before the delivery of the laptop for whatsoever reason, we will stop the shipment of laptop and we will not deliver laptop only on its own. As mentioned above, we only provide laptops in conjunction with courses selected for this promotion, that you purchase from us. However, if you cancel your course purchase for whatsoever reason after the laptop is delivered, then below terms will apply:

As mentioned above, laptops are being sold as part of the course purchase. If there is cancellation of course purchase, after the laptop delivery is completed, then you will be liable to pay full Retail Recommended Price (RRP).

We will inform you the difference amount between the RRP and the price that you have paid for the laptop as part of the course purchase package. This difference amount will be due and payable immediately on the cancellation of the course purchased. Only after, difference amount is paid, the ownership / title of the laptop will pass to you and you can keep the laptop with you even after the course purchased is cancelled. In case this difference amount remains unpaid for any reason whatsoever, we will have full rights to arrange recovery of the laptop and you will need to bear extra recovery charges as we will not bear any cost towards recovery of the laptops.

In case we need to recover the laptop, you must not have used it and kept the laptop in same condition it was delivered. When we recover the laptop, we will inspect it to ensure all manuals, accessories and other components are within the returned / recovered package and that all goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition, we sent it or has missing components, we shall charge a reasonable amount to cover any costs to us or return them to you if it’s not re-sellable for a cost.

Warranties and Limitations of Liability

We do not provide any warranty for laptop i.e., hardware and software both. Such laptops are provided to you on “As Is” basis without any warranties or conditions of any kind. This is because, the laptop we provide is not built by us. We purchase from a third-party provider.

Limitation of liability - In any action under or related to our terms and conditions, we shall not be liable to customers for any of the following even if informed of their possibility or not and whether arising in contract, tort (including negligence) or otherwise: (i) Third-party claims for damages; (ii) loss of or damage to data on the laptop we sold; (iii) special or incidental, indirect, punitive or consequential damages; (iv) loss of profits, business, revenue, goodwill or anticipated savings.

Delay or Failure to Perform

We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if its due to any cause beyond our reasonable control e.g.

• An act of God, explosions, flood, fire or accident
• War or civil disturbances
• Strike, industrial actions or stoppages of work
• Any form of government intervention
• A third-party act or omission

If this happens, we shall inform you as soon as is reasonably practicable and will keep you posted with any updates regarding it, trying to mitigate the situation and resolve it as soon as reasonably possible.

• Governing Law

  All contracts formed between us shall be governed by English law and any dispute shall be subject to jurisdiction of the English Courts.

  If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

We may from time to time run offers and promotions on various courses. However, such offers and promotions are subject to below terms and conditions:

1. Any discounts offered from the website price are solely offered as part of marketing offers and promotions.
2. We may change such offers and promotions at any time without giving any form of notice. You should check our website regularly for any changes that apply from the date they are uploaded.
3. Any promotion or offer that we run are only valid for specific courses and for the time period specified as detailed in the offer communication. As mentioned above, any promotion is not to be combined or used in conjunction with any other promotion or offer unless otherwise stated. We reserve the right to withdraw such offer or promotion at any time. Furthermore, it is to be noted that no cash alternative will be offered.

TOTUM card promotion

The terms for promotion exclude the following courses:

1. Microsoft Office 2016
2. Microsoft Word 2016
3. Microsoft Excel 2016
4. Microsoft Office 365
5. Microsoft Access 2016
6. Microsoft Outlook 2016
7. Microsoft PowerPoint 2016

External vouchers have a set limited redemption date (agreed with the voucher supplier and e-Careers). These vouchers once expired have no value to us. Should you hold an expired voucher, please talk to us and we will try and help. In case we cannot help, we would advise you to speak to the external source that has provided you with this voucher originally. A small admin fee will be involved in extending the validity of the expired voucher codes, if possible.

We do not add any extra charges for training and any voucher purchase is inclusive of all VAT and UK taxes (unless stated otherwise).

Any alterations or changes to vouchers / training purchased (including editing start date) will charged at £25 for administration fee and this fee is fixed and inclusive of all taxes.

By agreement upon purchase you will be issued with a voucher and instructions to redeem the voucher to obtain access to your course.

All Finance Voucher are sold as complete and e-Careers or its partners do not offer the option of partial refunds, your normal statutory rights are not affected.
For any finance related queries including payments, please contact the finance provider with whom you have the lending agreement. Currently we use Deko Pay, Divide Buy and Payment Assist for credit.

We offer interest-free credit through Divide Buy on phone. You can find more about credit option by calling us. To find more information on Divide Buy, please click here.

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called as a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in following way:

1. By filling out Cancellation Form and sending it via post to Cancellations Department, Unit 6, Waterside Drive, Langley, SL3 6EZ, UK or emailing the Cancellation Form to cancellations@e-careers.com

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

Note:

1. All external exam vouchers must be used within its validity date. Please refer to the individual exams for validity.
2. Although e-Careers strive to offer the best prices, on occasion, as some courses are externally sourced, our prices may be above that of our suppliers. If you have purchased one of our courses and subsequently found it cheaper elsewhere, the for this reason alone, you will not be eligible for a refund.
3. Before you purchase a course from us, it is your responsibility to ensure that the course is right for you. Our Site displays relevant information on all the courses and moreover for some courses even demos are available. However, it is to be noted that by not having access to a demo, you will not have rights for cancellation.
4. The detailed course information is designed to reduce the risk of you making the wrong choice. Read the course description and technical requirements. Access the sample course (where available) to check that the course will run on your PC and that you are comfortable with the depth and style of the course.
5. You can call one of our training advisor on +44 (0) 20 3198 7700 to discuss courses and confirm the details you have seen on the website to make an informed decision on which course suits your personal requirements.
6. Do note that as some of the courses are sourced by us, you will be required to respond to communication from our suppliers in order to gain access to the course(s) you have purchased.
7. Furthermore, please note that usually e-Careers can support any course access or user issues, however in the rare instances, we may need to contact our third-party developers on your behalf and this may take up to 7 to 10 workings days to gain a solution.
8. About ‘Deposit’ you should be aware that a deposit is a part-payment for the service (course in our case). When you pay a deposit, it shows that you intend to buy a course and wish to enter into a contract with us. Please remember that deposits are non-refundable in nature unless statutory rights are applicable whereby we are satisfied that it meets all the necessary requirements for it.

Refund or returns on physical goods

1. If you are not satisfied with your purchase, we will issue you with a refund, in accordance with this terms and conditions.
2. A full refund (excluding original delivery charge) will only be issued if the goods are returned within 14 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method.
3. Delivery & Returns Guide:
   1. You can return your item(s) by post only.
   2. Simply return the items in their original condition, in accordance with our delivery and returns guidelines below, to the following address:

      e-Careers ltd
      Unit 6 Waterside Drive,
      Langley,
      SL3 6EZ,
      United Kingdom

   3. Proof of postage must be obtained – as without proof, no claim can be made for items lost or damaged in transit.
   4. All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. It is your responsibility to make sure the item(s) arrive with us and safely and in a saleable state.
   5. Customers must pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is your responsibility to claim from the relevant courier company for their loss.

How long will it take to process my return?

1. Please allow 5 working days for returns to be processed once they reach us and a further 14 days for any refund to appear in your account.

Faulty Item

1. In the unlikely case that you receive a faulty item, please contact our info@e-careers.com and we will accept the return or exchange of the item.

Outside the U.K.

1. Please use the code RGR on any declaration form.
2. If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed, e-Careers will not be liable for any customs or duties charges incurred when returning goods.
3. e-Careers reserves the right to refuse any returned parcel that has attracted a customs charge.
4. These conditions do not affect your statutory rights.

For a copy of our complaints procedure and form please click here, for any questions please contact our customer services.

1. Complaints Policy
2. e-Careers Complaints Form

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You must not seek to access, alter or delete any information to which you do not have authorized access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of the Site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Site.

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You must not conduct any systematic or automated data collection activities including without limitation scrapping, data mining, data extraction and data harvesting on or in relation to this Site without our express written consent.

You must not use this Site for any purposes related to marketing without our express written consent.

You are solely responsible for the information submitted by you to the Site. You are responsible for ensuring that all the information submitted by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction.

We will use the information supplied by you (including without limitation, sensitive personal data) to facilitate the purchase(s) made by you through this Site. This involves, amongst other things, processing and storing information (including without limitation, sensitive personal data) and passing such data to various affiliates at our sole discretion without any obligation, compensation or other liability to you. You consent to us for using information provided by you (including without limitation, sensitive personal data) in each of these ways.

We aim to update our Site regularly and the information on the Site is subject to change without any prior notice. If the need be, we may suspend access to our Site, or close it indefinitely and again it will be done without any prior notice.

e-Careers does not guarantee that the functions contained in the Site will be uninterrupted or error-free, or that the defects will be corrected even if we are aware of them.

Information regarding our products and services is applicable only in the United Kingdom unless otherwise stated. Some products and services may not be available in certain countries and we make no representation that the content on this Site is appropriate or available for use in other countries outside the United Kingdom. If you access this Site from a country outside the United Kingdom, then you are solely responsible for complying with the laws of that country.

Our Site may contain links to other sites on the Internet that are owned and operated by third parties. We have not reviewed the content of all those other sites linked to the Site and we are not responsible for the contents of any such linked websites.

Where the Site contains links to third party websites and to resources provided by third parties (together referred to as “Other Sites”), those Other Sites are merely linked to provide information only and are solely for your convenience. We have no control over those Other Sites and we do not accept or assume any responsibility for those Other Sites or for the content or products of those Other Sites and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our Site, you do so entirely at your own risk.

This Site, all information, materials, content, the products offered for sale on it and the transactions conducted throughout are provided by e-Careers on an “As Is” and “As Available” basis, unless otherwise specified in writing.

e-Careers make no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials or products included on this Site.

To the full extent permissible by applicable law, e-Careers, its Suppliers and its Merchants disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and system integration. This Site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free.

To the maximum extent permitted by the law, we will not be liable for any damages of any kind arising from the use of this Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. Certain laws do not allow limitations on the implied warranties or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimer, exclusions, limitations may not apply to you and you might have additional rights.

e-Careers may revise these Terms and Conditions from time-to-time without any notice. Revised Terms and Conditions will apply to the use of this Site from the date of its publication on this Site. Kindly check this page regularly to ensure that you are familiar with the current version.

If you or anyone with your permission uses the Site in contravention of this Agreement, we may suspend your use of this Site in whole or in part.

Notwithstanding anything else in this section 9, we shall terminate this Agreement at any time.

Upon termination of this Agreement, you shall immediately cease all access to and use of this Site in whole or in part.

Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to the termination of this Agreement.

Please see our Privacy Policy and Cookies Policy which form part of this Agreement.

If any provision of this Agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable, the validity and enforceability of the remaining provisions of this Agreement shall not be affected.

These Terms and Conditions are governed by and construed in accordance with the English Law.

The courts of England shall have exclusive jurisdiction over any claim(s) arising from, or related to, a visit to our Site, although we retain the right to bring proceedings against you for breach of these terms of use in your country of residence or any other relevant country.