Terms of use and sale

The purpose of our Career Academy programme is to train and provide unpaid guaranteed online work experience to you with employers whereby you can practically apply the skills that you have learned in a training course with us in a career field of your choice which may not be limited to but includes career field in the area of HR, Cloud Computing, Digital Marketing, Data Analysis, General IT and Accounting.

By participating in this programme, you confirm your commitment to completing this programme to the best of your abilities and basic eligibility of being fluent / working knowledge in English language. We reserve the right to reject any applicant who we believe is not a good fit for the Career Academy programme, but we do not discriminate based on any legally protected characteristics like race, colour, religion, sex, sexual orientation, gender, age, national origin, citizenship, disability, pregnancy or veteran status. We do not reject applications based on any of these criteria.

We are not employment agency, or a business as defined the Employment Agencies Act 1973, and we are not paid to find you employment. However, sometimes, the employers during or after your unpaid online work experience with them, at their own discretion offer you employment. This is not a part of our service to you, and it’s not included in your programme fees that you pay to us.

You will have the option of applying for either a part-time or a full-time unpaid work experience (10-30 hours a week). Work experience are a minimum of 120 hours and a maximum of 500 hours in total, spread across a period of 1-4 months. You will need to complete video application process for this.

You are guaranteed unpaid work experience in your chosen career field as mentioned above. We may from time to time revise our career fields prior to you signing up with us. Please note that, this guarantee only applies provided you do the following:

1. Enrol onto our Career Academy programme and pay the fees in full via various payment options as offered from time to time.
2. Go through the Training and complete your Course including any assessments, labs or exams as the case may be.
3. Complete our Employability Course.
4. Use our Recruitment Support and build your CV, LinkedIn profile.

Once all of the above four elements are completed successfully, we will arrange for interview with employer for your unpaid online work experience and our guarantee applies for this part of our service.

You will have the chance to rank your top 3 work experience locations. If we cannot match you in one of your chosen locations and noting that all work experiences are for remote working, we will place you in another location.

We will endeavour to inform you of your work experience with employer at least one (1) week before your work experience start date, however, delays to this timeline can occur and a confirmed work experience is guaranteed prior to your work experience start date.

If we schedule an interview with employer for you, we expect you to conduct yourself professionally. If we ask you to attend an interview and you don’t respond within 72 hours, we may cancel the interview offer. If you’re not accepted after the interview, we’ll find another employer for you to interview with. Please note that interview offer does not guarantee work experience.

You must confirm in writing if you accept or reject work experience offer.

If you don’t accept work experience offer from the employer that meets the criteria in clauses 3 (B) and 3 (C) and you choose not to participate in the work experience process, we cannot give you any refund or offer another work experience with other employer. In such case, our guarantee will not be applicable.

As part of the account registration process and as part of your continued use of our services to you, you are required to provide personal information and details, such as your email address, first and last name, date of birth, country of residence, time zone, professional qualifications, university major and graduation year, student status (first generation or international), work or volunteer experience, languages, preferred username, preferred pronoun, nationality, gender, ethnicity, disability status, a secure password, billing, postal and physical addresses, mobile phone number, photos and video, audio files, profile information, payment details, ratings and reviews, verified identifications, verified certifications and authentications, and any other information as determined by us from time to time.

You agree that you are solely responsible for maintaining the confidentiality and security of your account information and your password and any activities and those of any third party that occur through your account whether those activities have been authorised by you or not.

You warrant that any information that you give us whilst completing account information with us or our chosen third-party service providers will always be accurate, honest, up to date and correct.

We reserve the right to contact you about any concerning behaviour by you, or to seek a resolution with you.

We will not be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your account information or your password.

To the extent permitted by law, we reserve the right to terminate your access to our services at any time without notice, for any reason, provided that we refund to you any fees for services which you have paid for and not received. We may also terminate your access to any of our services at any time without notice and without issuing a refund if you breach any provision of these Terms.

You agree that any data, trade secrets, client or supplier lists, personnel information, financial and business information, or other information designated as confidential by your employer is confidential. You can’t share this information with anyone else or use it for any purpose other than your work with your employer. You hereby fully understand that such confidential information must not be disclosed to any third party and should only be used for the purpose of your work experience. Expressed written permission is required from the employer to include such information in any reports or presentations. Breach of this clause could result in immediate termination of your Career Academy programme and work experience placement with the employer.

You must comply with Code of Conduct policy as below:

• Be respectful, courteous and friendly to everyone involved in the Career Academy programme. Bullying, harassment, anti-social or unreasonable behaviour will not be tolerated.
• Follow rules and regulations of employers with whom you will be having your work experience and any carefully chosen third party service providers in order for us to deliver our Career Academy services to you.
• CYou must co-operate fully during Career Academy programme and participate in scheduled work experience interviews, respond to communications in a timely manner, and act with honesty and integrity always. Fabricating or misrepresenting information is not allowed.
• Acknowledge that Career Academy programme is strictly online, unpaid and short-term. Treat it as learning experience to gain and apply new skills.
• Agree on your working hours with your employer who provides you with any opportunity for your work experience. Absences of 2 consecutive working days require a doctor’s note.
• You must adhere to the rules provided by the employer who offers you work experience, this code of conduct, and the laws of your country and your employer country. Your employer who offers you work experience may dismiss you for not complying with such rules and this clause and / or any other applicable terms and conditions as mentioned in this agreement. In such circumstances, we are not obligated to find you another employer for your work experience.
• Maintain open and honest communication with us and your work experience manager to resolve any work-related problems. Abusive or discourteous behaviour towards any of our staff members or any staff members of third-party service providers for fulfilling our obligations in this agreement may result in exclusion from the Career Academy programme without any right of refund.
• If you wish to change employer, you must inform your work experience manager and explain your genuine and reasonable reasons.
• Provide feedback through the feedback form at the end of your work experience with the employer.

Before your Career Academy programme starts, we’ll ask you to tell us if you have any physical or mental conditions that may need special medical attention or allowances during the Career Academy programme. We’ll keep this information confidential, use it to help you find an appropriate work experience placement with an employer, and manage any health conditions you have during your Career Academy programme.

We are not responsible for any consequences arising from your pre-existing medical, emotional or other conditions and dispositions, including but not limited to ailments, trauma, depression, eating disorders or dietary habits.

We will use reasonable efforts to accommodate physical or mental conditions you have disclosed to us in a timely manner.

If we become aware of any conditions during your Career Academy programme, we may cancel your programme and charge you applicable cancellation fees at our discretion.

If you violate any of these terms and conditions, we can end your agreement without any refund, by giving you written notice.

If employer ends your work experience placement early than originally agreed with you because you are not participating adequately or helpfully, not meeting your required working hours, or for any other reason due to your behaviour, we can also end agreement with you without any refund and we won’t have to find you another work experience.

We may do any of the following:

• Outsource any part of performing any services related to providing Career Academy programme; or
• Procure materials and services from third party suppliers without any notice to or permission from you.

For avoidance of doubt, to the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your registration, or are negligent in providing services to you.

For any Amendments or Extensions, please see below:

1. Your Career Academy programme consists of various events as defined above and also your work experience. Hence, in case you need to make any amendments or extensions, then you must inform us as soon as practicably possible for you on studentsupport@e-careers.com and we will endeavour to make reasonable adjustments by providing extension to your course access, rescheduling your classes, access to labs, rescheduling any assessments / exams as the case may be. However, we reserve the right to charge you administration fees as applicable from time to time.
2. kindly note that regarding work experience, it is customised to your choices and if you need to change the dates for your work experience, we can refuse the change for operational reasons. However, if we do accept change, we have right to charge you an administration fee. In case you want to extend your work placement, but if you do it after you have already started it, you will have to pay the applicable extension fees and / or programme fees.

For Cancellations: If you decide to cancel your Career Academy programme with us, following clauses will apply

1. As per law, we allow standard 14 days cooling off period i.e. you have 14 days from the date of purchase of Career Academy programme to cancel and receive full refund from us provided you have not redeemed the voucher and agreed to start your programme with us. This is because, by redeeming your unique voucher, you request us to start allocating resources for you and give you access to the course materials including scheduling trainers, labs, exams and virtual classrooms as the case may be.
2. After 14 days cooling off period has passed or you have already redeemed the voucher and ask us to start with the provision of services early, we cannot offer you refund unless and until consumer statutory rights apply. For avoidance of any doubt, your legal rights are protected under applicable consumer protection laws and regulations. Nothing in these terms affects your legal rights under applicable consumer protection laws and regulations. Hence, we are also governed by The Consumer Rights Act 2015 (applicable in United Kingdom) and such law requires that all of our services are as described, fit for purpose and of satisfactory quality and so nothing in these terms affects your statutory rights.
3. At any point once our programme has started i.e., we have started with our process of delivery of services to you, you are not eligible to cancel for whatsoever reason and get a refund from us, unless and until statutory rights apply. Hence, for clarity purposes, you must notify us in writing with reasons for cancellation, and unless we are obligated by law, we won’t give you any refund. However, we do understand that sometimes things go wrong (or not as per plan) and only in below cases, we may consider your cancellation request. But please do note that we will not be able to offer full refund as we would have already incurred costs at our end to provide you with our services. However, we would look at each cancellation and refund request on a case-by-case basis. So, in any case, please email us at studentsupport@e-careers.com
• If you can’t participate in Career Academy programme because of a serious illness, we need a doctor’s note confirming that you are medically advised not to participate; or
• If an immediate family member dies within 28 days of your programme start date, we may ask for proof, such as death certificate with the deceased name and a signed letter from you which confirms your relationship with the deceased, date and location of the death. For the purposes of these terms, immediate family members include spouses, civil partners, children (including adopted / stepchildren), parents (including stepparents), siblings (including stepsiblings), grandparents and grandchildren, siblings-in-law, and children-in-law.
4. In case where refund is approved by us, you will be given a notice in writing. Subject to submission of all the required documentation and any other requirements met, the refund will be processed within 30 working days using the same payment method that you originally used for paying us at the start of your programme.

All fees advertised / quoted (including but not limited to by e-Careers staff, marketing collateral, website, via any other means) are the standard fees which apply to all eligible Career Academy programme participants. You are expected to pay us in full before your programme starts. If we have not received payment in full before your start of the programme, we reserve the right to demand such payment before you can start your programme, or we may cancel your agreement with us and provide refund of any sum that you may have paid us.

You do have option to enter into a loan agreement or funding arrangement to cover your fees for the programme via our 3rd party finance lenders. However, if we do become aware that you have defaulted / cancelled (as the case may be) on the terms of any such loan or funding arrangement, we hereby reserve the right to suspend the provision of Career Academy programme or terminate your participation in this programme which means you will lose your privileges and rights to access the Career Academy programme and also we will be relieved of our obligation of guaranteed unpaid work experience for yourselves.

If we become unable, wholly or in part, to carry out an obligation under these Terms due to war or threat of war, terrorism or threat of terrorism, civil strike, riot, industrial dispute, lock closure, natural or nuclear disaster, chemical or biological disaster, adverse weather, sea, ice and river conditions, fire, sickness, pandemic, environmental or climate concerns, acts of government or local authority, or any other event or circumstance which amounts to a “force majeure” or is beyond our reasonable control, the relevant obligation will be suspended to the extent that it is affected by the event.

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

You cannot assign, novate or otherwise transfer any of your rights or obligations under these Terms without the prior written consent. We may, at our discretion, assign, novate or otherwise transfer our rights or obligations under these Terms, provided that we will inform you of this.

To the maximum extent permitted by applicable law, our liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this Website, these Terms or any Services or services provided by us, is limited to total fees paid by you to us preceding the first event giving rise to the relevant liability.

To the maximum extent permitted by law, under no circumstances will we be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Services or services

Nothing in these terms will exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.

A party claiming that a dispute has arisen under or in connection with these terms must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory injunction, unless that party has complied with the requirements of this clause as below:

• A party that requires resolution of a dispute which arises under or in connection with these Terms must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.
• Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 28 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.

These Terms does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 (and its equivalent in any other jurisdiction) to enforce any term of these Terms.

We make no warranties or representations in relation to the Services other than as may be expressly set out in these Terms. Any implied warranties (including those set out in sections12-16 of the Supply of Goods and Services Act 1982 and any implied terms relating to the ability to achieve a particular result), whether express or implied by statute, common law or otherwise, are excluded to the extent permitted in law.

These Terms embody the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these Terms.